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Monday, March 27 • 1:40pm - 2:30pm
The Key to Creating Happiness for Your Guests

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Learn ways to create a Magical Guest experience for your Guest from entering your restaurant or Bar through the end of their experience from the best hospitality leader in the industry, Disney. Gain tips and tricks for your staff to make memorable interactions and create cherished friends who will come back to you each and every time.


Speakers
avatar for Richard Welcovitz

Richard Welcovitz

Business Relations Manager, Walt Disney World
Richard Welcovitz’s passion around bars and restaurants began in his early years working for local restaurants in the Philadelphia area. His experience taught him about restaurant operations and the art of making customers happy. Richard’s  food and beverage career has spanned 35 years where he has worked with great companies such as TGI Fridays, Bally’s Park Place in Atlantic City and Penn National Race Course where he... Read More →


Monday March 27, 2017 1:40pm - 2:30pm
Room N117 Las Vegas Convention Center