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Tuesday, March 28 • 11:00am - 11:45am
KEYNOTE: You Can Create Disney Magic Too & The Customer Rules

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Lee Cockerell, the former senior operations executive for the Walt Disney World Resort for 10 years, will share how all of us can create magic for our customers, our families, our friends, and for each other by understanding the power of personal leadership and strong management skills and as we go about living our lives and practicing our professions.  You will learn the Four Customer Expectations, The Four Employee Expectations (and how to practice them), how the value of how you spend your time directly relates to how happy, healthy, and successful you are in all parts of your life.  And finally you will learn about how to become more competent in the four areas of competency which will move you from good to great or great to greater!

Speakers
avatar for Lee Cockerell

Lee Cockerell

Executive Vice President (Retired & Inspired), Walt Disney World Resort
Lee Cockerell retired as the Executive Vice President of Operations fr the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years.  His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, a sports & recreation complex, and the... Read More →



Tuesday March 28, 2017 11:00am - 11:45am
Room N112 Las Vegas Convention Center