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Tuesday, March 28 • 1:00pm - 1:50pm
Are Donkeys Now Unicorns? – A JWU Panel Discussion on the Restaurant Labor Shortage

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It’s always been tough to find good help.  But now food & beverage owners and operators are complaining about how tough it can be to find any help!  Working in a bar or restaurant is tough – the hours suck and so can the customers.  The pay isn’t that good.  Benefits are nonexistent. Millennials are lazy and the flow of immigrants, both legal and illegal, has slowed significantly. Minimum wage might go up to $15.00.  These circumstances can make hiring seem like an impossible task!  Relax…It’s not and we’re here to help.


Professionals associated with the School of Hospitality at Johnson & Wales University are making their mark in a variety of positions and segments in our industry.  We’ve assembled four experts whose unique positions and diversity of experience will provide a variety of strategies and approaches to hiring the best now and going forward.  They represent small, medium and large operations hiring locally, regionally and nationally for positions at the bar, and in the dining room and kitchen.

avatar for Brian Warrener

Brian Warrener

Hospitality Professor, Johnson & Wales University
Professor Brian Warrener has enjoyed a long and distinguished career in the hospitality industry.  He began waiting tables in 1985 and has since worked in virtually every position within food and beverage operations, including bar back, bartender, bouncer, beverage manager, assistant manager and general manager. Since 2002 Professor Warrener has been a full-time faculty member in the School of Hospitality at Johnson & Wales... Read More →

avatar for Cleo Clarke

Cleo Clarke

Vice President of Human Resources North America, Eataly
Cleo Clarke has been an human resources executive within the hotel and food service industry for many years. He has worked for internationally known companies such as Sodexho Contract Food Services, Hilton Hotels, Jean Georges Restaurant Management, Destination Hotels, Highgate Hotels, Compass Group, InterContinental Hotels and Maison Kayser Restaurant Group.   He is presently The Vice President of Human Resources for EATALY North... Read More →
avatar for Nicholas Makris

Nicholas Makris

Hospitality Professor, Johnson & Wales University
Nicholas Makris's experience has over 15 years in the food service industry, including 11 years as a restaurant owner on the East Side of Providence. He also owns a wine import and distribution company that specializes in regional Mediterranean wines.
avatar for Frank Martucci

Frank Martucci

Beverage General Manager, Twin River Casino
Frank Martucci has been in the hospitality industry for 20 years. Since 2007, Frank has been the General Manager of Beverage Operations at Twin River Casino. Twin River Casino has given Frank the opportunity to help develop many beverage programs ranging from high volume entertainment bars, cigar bar, high-end Steakhouse, food and beverage festivals, themed restaurant & bar concepts. His local Rhode Island commitment to building a well versed... Read More →
avatar for Terrence Williams

Terrence Williams

Human Resources Executive, OTG Management

Tuesday March 28, 2017 1:00pm - 1:50pm
Room N101 Las Vegas Convention Center